Shipping policy

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Shipping Policy

Thank you for shopping with Isadorea! We are committed to providing you with a smooth and reliable delivery experience. Please review our shipping policy below.

1. Order Processing

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped, including tracking information where available.

2. Shipping Rates and Delivery Estimates

  • Shipping Charges: Shipping fees are calculated at checkout based on the weight, size, and destination of your order.
  • Free Shipping: We offer free shipping on select items and promotions. Eligibility will be clearly indicated on the product page.
  • Delivery Times:
    • Standard Shipping: Estimated 5–10 business days.
    • Expedited Shipping: Estimated 2–5 business days (additional charges apply).
    • Delivery times may vary based on your location and external factors such as customs delays or carrier issues.

Note: Delivery estimates are provided for reference and are not guaranteed.

3. International Shipping

  • We currently ship to select international locations.
  • International shipping fees and delivery times will be calculated at checkout.
  • Customs, duties, and taxes are the responsibility of the customer and may be charged once the package reaches your destination country.

4. Order Tracking

  • Once your order ships, you will receive a tracking number via email.
  • Please allow up to 48 hours for tracking information to update.

5. Shipping Delays

While we strive to meet all estimated delivery times, occasional delays may occur due to high demand, weather, customs, or carrier delays. We appreciate your patience and understanding.

6. Incorrect Addresses

Please double-check your shipping address before finalizing your order.
We are not responsible for orders shipped to incorrectly provided addresses. If you need to change your shipping details, contact us immediately at https://admin.shopify.com/

7. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us at https://admin.shopify.com/ within 7 days of delivery.
  • We will work with the carrier to investigate the issue and offer a solution.

8. Contact Us

For any shipping questions, please reach out to our support team:

Isadorea Customer Support
Website: www.isadorea.myshopify.com